Information We Collect

When you work with kavoelinium, we gather specific information to provide tailored financial planning services. This includes personal details you share during consultations, financial documents you provide for analysis, and information about your family's financial goals.

• Personal identification details including names, addresses, and contact information
• Financial information such as income statements, investment portfolios, and debt obligations
• Family circumstances including dependents, insurance coverage, and estate planning needs
• Communication records from meetings, emails, and phone consultations
• Website usage data when you browse our online resources or client portal

How We Use Your Information

Your personal and financial information serves specific purposes in our service delivery. We analyse this data to understand your current financial position, identify opportunities for improvement, and develop comprehensive plans that align with your family's objectives.

We use collected information to prepare detailed financial reports, recommend suitable investment options, calculate insurance needs, and monitor progress toward your financial goals. Additionally, we maintain records to ensure compliance with Australian financial services regulations and to provide ongoing support as your circumstances evolve.

Communication data helps us maintain service quality and provides reference points for future consultations. We may also use aggregated, non-identifying data to improve our service offerings and educational resources.

Data Sharing and Third Parties

kavoelinium operates with strict protocols regarding information sharing. We work with select third-party providers who support our service delivery, including secure document storage systems, financial analysis software providers, and professional liability insurers.

In some circumstances, we share relevant information with financial product providers when implementing recommended strategies — such as superannuation funds, insurance companies, or investment platforms. This sharing occurs only with your explicit consent and is limited to information necessary for account establishment or product applications.

We may also disclose information when required by Australian law, such as responding to court orders or regulatory investigations. In such cases, we'll notify you unless legally prohibited from doing so.

Your Rights and Control

Under Australian Privacy Principles, you maintain significant control over your personal information. Understanding these rights helps you make informed decisions about your privacy.

To exercise these rights, contact our privacy team directly. We respond to all requests within 30 days and work with you to resolve any concerns about how your information is handled.

Data Security and Protection

Protecting your financial information requires multiple layers of security. We employ industry-standard encryption for all data transmission and storage, use secure servers with regular security updates, and maintain strict access controls within our team.

Our physical offices implement security measures including locked filing systems, restricted access areas, and regular security reviews. Digital systems undergo regular backups with encrypted storage, and we maintain incident response procedures for any potential security concerns.

Staff members receive ongoing privacy training and sign confidentiality agreements. We conduct annual security audits and update our protection measures based on evolving threats and regulatory requirements.

Retention and Disposal

We retain your personal information for as long as necessary to provide ongoing services and meet legal obligations. Active client records remain accessible during your engagement period and for seven years afterward, as required by Australian financial services legislation.

Communication records and consultation notes are kept for similar periods to ensure service continuity and regulatory compliance. When retention periods expire, we securely destroy physical documents through certified destruction services and permanently delete digital records using secure deletion protocols.

Some information may be retained longer if required for legal proceedings or regulatory investigations, but we'll inform you of any extended retention periods that affect your personal data.

International Data Transfers

While kavoelinium primarily operates within Australia, some of our technology providers utilise overseas data storage facilities. When international transfers occur, we ensure these providers maintain equivalent privacy protections through contractual agreements and compliance certifications.

Any international transfers comply with Australian Privacy Principles, including notification requirements and protection standards. We regularly review international provider agreements to ensure continued compliance with evolving privacy regulations.

Updates and Changes

This privacy policy reflects our current practices as of January 2025. We review and update these policies regularly to address changing regulations, new technology implementations, or service modifications.

When significant changes occur, we'll notify active clients via email and post updates on our website. Continued engagement with our services after notification periods indicates acceptance of updated policies.

We maintain historical versions of privacy policies for reference and can provide previous versions upon request.